FAQ

1. What makes Xiaogenius dog apparel unique?

At Xiaogenius, we prioritize your dog’s comfort and well-being. Our apparel—ranging from everyday clothing to warm sweatshirts and hats—is crafted from premium, ultra-soft, and breathable fabrics. We combine high-quality insulation to combat cold days with adorable, functional designs that ensure your dog looks cute while enjoying unrestricted movement.

2. How do I choose the right size for my dog?

Because dogs come in all shapes and sizes, we highly recommend measuring your pet before ordering. You will need three basic measurements: Neck circumference, Chest girth (the widest part of the ribcage), and Back length (from the base of the neck to the base of the tail). Please compare these to the specific size chart listed on each product page. If your dog falls between two sizes, we suggest choosing the larger one for a more comfortable fit.

3. Will your apparel restrict my dog’s movement or ability to go to the bathroom?

Not at all! All Xiaogenius clothing is anatomically designed with a pet’s natural movements in mind. Our sweatshirts and coats feature high-cut bellies and flexible leg openings, ensuring your dog can run, play, and do their business cleanly and comfortably without any hassle.

4. Are the materials safe for dogs with sensitive skin?

Yes, absolutely. We selectively source high-quality, hypoallergenic, and irritation-free fabrics. We avoid stiff materials or rough internal seams that could cause chafing, making our apparel perfectly safe and cozy for dogs with sensitive skin or short coats.

5. How should I clean and care for Xiaogenius clothing?

To keep your pet’s apparel looking its best, we recommend machine washing on a gentle cycle with cold water and mild, pet-safe detergent. For best results and to prevent shrinking, lay the garments flat or hang them to air dry. If using a dryer, please select a low-heat setting.

6. My dog has never worn clothes before. How can I get them used to it?

We suggest introducing the clothing slowly indoors when your dog is relaxed. Start with simpler items like our warm sweatshirts for just a few minutes at a time, offering plenty of treats and praise. Once they associate the apparel with positive rewards, you can gradually increase the wear time and introduce items like hats or outdoor jackets.

7. Do your jackets and sweatshirts accommodate a leash and harness?

Yes! Many of our outerwear pieces and warm sweatshirts are designed with a built-in leash portal or a flexible opening on the back. This allows you to easily attach a leash to your dog's harness or collar underneath the clothing for safe, secure walks.

8. What is your return and exchange policy if an item doesn't fit?

We want your dog to love their new outfit! If an item doesn't fit perfectly, we accept returns and exchanges within [Insert Number, e.g., 30] days of delivery. Items must be in their original, unwashed condition and free of pet hair. Please refer to our Returns page or contact customer service to start an exchange.

9. Do you offer international shipping?

Yes! As an international trading company, Xiaogenius proudly ships our premium dog apparel to pet lovers worldwide. Shipping costs and delivery times vary depending on your location and will be calculated automatically at checkout.

10. How can I contact customer support if I have questions about an order?

We are always here to help you and your furry friend! You can reach our dedicated customer support team by emailing us at [Insert Email Address] or through the "Contact Us" form on our website. We aim to respond to all inquiries within 24 hours.